How long will it take to receive my order?
What do I do if I receive a broken candle?
How do I check the status/shipping information of my order?
What do I do if I need to make a change to my order?
Can I send my order as a gift?
Do you ship internationally?
Can I return or exchange my candle?
Due to the nature of our products, used candles cannot be returned or refunded.
We will gladly replace products damaged during shipment. Please submit a photo of the damaged item via our contact page on our website within 7 days of delivery for replacement approval. Damaged items will be replaced with an identical product only.
If you have received the wrong product or are missing a product from your order, contact us via our contact page on our website within 3 days of your order being delivered and we will be happy to correct this.
Unused, resealable merchandise can be returned or exchanged within 15 days of purchase, accompanied by a sales receipt. Once we receive your return package, we will issue you a refund for the price of the products you returned (including tax, if any) or send you the exchange item. Shipping costs will not be refunded. The customer is responsible for paying return shipping charges. Please contact us via our contact page on our website to request a return authorization # (RA#) from our customer service team. Please write the RA# number on your enclosed packing slip/receipt and on the outside of the shipping box. Return the product along with the original packing slip or receipt, RA# and a note with instructions on your preference for exchange to the address below:
Moxie and Grace
3735 Palomar Centre Dr. #150-4
Lexington, KY 40513
We strongly encourage you to purchase insurance when sending your return shipment. Insurance protects you in case the items are damaged or lost in transit. We cannot be responsible for damaged or lost items during return shipment. Whenever possible, use the same packaging that was used to ship the items to you. If the original packaging is not available, carefully package the items in any suitable shipping box, using plenty of padding when shipping. Items must be received in new/resalable condition for a refund or exchange.
Please allow up to 14 days from the date of delivery back to our warehouse to process your refund. We will contact you via email to inform you that the refund has been issued.
Items received as a gift can be exchanged within 30 days of original purchase date. Product must be unused and in resalable condition. Shipping costs will not be refunded.
We do not accept returns on sale items. All sale items purchased are final.
How can I contact you?
Do you offer discounts for bulk orders?
Will you donate candles for my event or charity?
Where can I buy your products/smell your fragrances in person?
The fragrance I’m looking for isn’t showing online. Is it discontinued?
What ingredients are used in your candles?
Wax: Our luxurious, US-made, vegan wax blend is made of natural apricot and coconut waxes that are gluten-free, toxin-free, paraben-free, phthalate-free, and come from renewable sources. The entire blend utilizes only FDA approved waxes. This luxurious Coco Apricot Crème contains a minuscule amount of highly refined food-grade paraffin wax. This is included because it has been found to enhance the performance and give an excellent hot throw. But don't worry!! Scientific studies have proven highly refined food-grade paraffin wax to burn just as cleanly as other all natural waxes. And the fact that it is highly refined food-grade puts it in the all natural category ensuring this wax is completely clean burning.
Wicks: Our US-made, hand-crafted wooden wicks are an eco-friendly option to the traditional cotton wick. They are made in the US from clean-burning, FSC certified wood. As an added bonus, there is no stinky smell when you blow them out like you get with cotton wicks.
Fragrance: And, for the most important part — our fragrances! It's important to understand that the only fragrances that are completely natural are essential oils; however, these alone do not work well for candle making. Essential oils have a poor throw, degrade in heat, and don’t blend well with wax. So, since we can't use pure essential oils alone, we use the next best option; the cleanest fragrances available on the market!
Our fragrances are made in the USA and derived from essential oils. They exclude ALL ingredients found on the California Proposition 65 List. This list includes naturally occurring and synthetic chemicals like phthalates, carcinogens, and mutagens, which are known to cause cancer, birth defects, and/or other reproductive harm.
From wax to wick, a Moxie & Grace candle is sure to offer you the familiar joy of aromatherapy with zero guilt.
Are your candles manufactured in the USA?
Will your candle produce soot or smoke?
Please be sure to always follow the instructions on the warning label found on the bottom of the candle anytime you light it.